Terms and Conditions
Table of Contents
Agreement
By agreeing to use any of the services provided by Kyle Ross, you agree to the following terms and conditions. These terms and conditions are subject to change at any time, and it is your responsibility to review them periodically. Your continued use of my services constitutes acceptance of any changes or updates to these terms and conditions.
A service is defined as any work performed by Kyle Ross, including but not limited to, diagnostics, repairs, upgrades, installations, design and development, and consultations. The use of the term "computer" or "device" anywhere in this document refers to any electronic device that is capable of running an operating system, including but not limited to, desktop computers, laptop computers, netbooks, tablets, smartphones, gaming consoles (XBox, Playstation, Nintnedo Switch, etc.), and any electronic device I agree to work on.
Clauses that pertain to specific services performed by Kyle Ross are included in the terms and conditions for those services. If there is a conflict between the general terms and conditions and the specific terms and conditions for a service, the specific terms and conditions will take precedence. The following terms may be used to dictate the type of service that the clause applies to:
- Repair — Services that imply fixing, modifying, or replacing a part or parts of a device to restore it to working order.
- Upgrade — Services that imply improving or enhancing a device's performance, capabilities, or features.
- Consultation — Services that imply providing advice, guidance, or recommendations to a client.
- Project — Services that imply creating, modifying, or maintaining a digital product or service. This also includes the creation of physical products, such as custom-built computers.
Clauses within this document may be waived or modified only by a written agreement signed by both parties. Any other attempt to alter, supplement, or amend this document will be null and void unless agreed to in writing by Kyle Ross.
By using my services, you agree to be bound by these terms and conditions. If you do not agree to these terms and conditions, you may not use my services.
Estimates
Kyle Ross provides estimates on all standard services, although, estimates will be given for non-standard services. Estimates can typically be given in person and on the spot by Kyle Ross but can take 24-48 hours due to job volume, the specific problem, the difficulty of the estimate, and the specialized nature of some devices or projects. Over-the-phone estimates are non-binding. Any estimate given over the phone is intended for informational purposes only, I cannot offer an accurate or binding estimate without the device or complete information of a project.
Estimates are based on the information provided by you, the customer, and the information I can gather from the device or project. If the information provided is incomplete, inaccurate, or misleading, the estimate may be inaccurate. I will make every effort to inform you if I believe the estimate is inaccurate, but I cannot guarantee that I will be able to identify every issue with a device or project before work is performed. If the original estimate must be revised, I will inform you as soon as possible and request permission to continue the service if the amount is greater than 10% of the original estimate. My initial estimate will always remain valid within the scope of the services it was originally attached to, though I may advise you that the original service may have become unnecessary or unlikely to resolve the issue.
For repair and upgrade services, Kyle Ross provides estimates on all standard devices, however, some non-standard devices may require a quoted estimate fee due to the difficult, time-consuming, or technical nature of diagnosing them. Pricing of parts included within an estimate are based on the best available market price at the time of the estimate. If the price of parts changes between the time of the estimate and the time of the service, the final price may be different than the estimate. I will make every effort to inform you if I believe the estimate is inaccurate, but I cannot guarantee that I will be able to identify every issue with a device before work is performed. While I try to be as thorough as possible with all estimates, I do not guarantee that our estimate is all-inclusive and final. Often, it is incredibly difficult or impossible to identify every problem affecting a device until work is performed.
For project services, estimates are based on the initial scope of the project. If the scope of the project changes, the estimate may be revised. For projects that require a significant amount of time to estimate, I may charge a quoted estimate fee as part of my consultation services. This fee will be applied to the final cost of the project if the project is completed by Kyle Ross. If the project is not completed by Kyle Ross, the quoted estimate fee will not be refunded.
Supported Products
(Repair and Upgrade services only)
Kyle Ross provides service on the following products:
- Laptop Computers (Windows, Mac, Linux)
- Desktop Computers (Windows, Mac, Linux)
- Netbooks
- Apple iDevices (iPads, iPods, iPhones)
- Basic data recovery on storage devices
Any product not listed may be serviced at the discretion of Kyle Ross, but the ability to service is not guaranteed, either implicitly or explicitly.
Limited Warranty
Replacement Parts
(Repair and Upgrade services only)
If a service requires parts to complete, I will contact and inform you of the need before ordering any parts. I will explain the part needed, why it’s necessary, any associated costs, and give an estimate of when the part will likely arrive. Due to shipping times being beyond my control, my estimate is the best guess and is not intended to guarantee arrival by a specific time.
If you prefer to hold on to your device until parts arrive, a non-refundable deposit of 50% of the cost of the parts is required.
Replacement parts provided by the customer are typically not accepted. This is due to my inability to verify that the parts are functional and will provide a good fit for your device. Any replacement parts not supplied by Kyle Ross are not covered by any kind of warranty or guarantee except as might be provided by the part manufacturer. By providing your own parts, you acknowledge that you understand and agree that any work I provide is not covered by the limited warranty or any other guarantee or assurance, explicit or implicit. You also agree to waive any liability for damage to your device caused by faulty parts or other part incompatibilities.
Manufacturer Warranty
(Repair and Upgrade services only)
Some services performed by Kyle Ross may void your manufacturer's warranty. Some manufacturers provide exemptions for professional repair shops, though I cannot guarantee in any way that yours will, nor do I have a list of manufacturers who do provide such exceptions. Always check with your manufacturer before bringing a device still under warranty for repair work.
Any repairs or modifications to iPhones and other iDevices WILL void your warranty. By accepting service from Kyle Ross, you understand and agree that I am not held liable for voiding your device manufacturer warranty.
Estimate and Repair Time
(Repair and Upgrade services only)
Estimates and repairs will be handled on a first-come, first-served basis. I strive to be able to provide an on-the-spot estimate to all of my customers, however, due to the complicated nature of most modern electronics, I will often not be able to provide an exact estimate and diagnosis until I open the device and examine it thoroughly. In this circumstance, I try to provide an estimate within 24 hours of the device being left with me, however, I do not make any guarantees, implicit or explicit, of the exact time until you receive a diagnosis and estimate.
I pride myself on the speed of my repairs, however many of the factors that determine the length of your repair are beyond my control. As such, I will attempt to service your device as soon as possible in the order it was received. Many of my repairs are completed in 24-48 hours, however, I offer no guarantees of how long your service will take.
Equipment Storage and Handling
(Repair and Upgrade services only)
Due to storage concerns, I will hold on to devices for up to 30 days after I contact you to pick up your device. After that time, if I have not heard from you, I will consider your device abandoned and it will become the property of Kyle Ross. I cannot guarantee that your equipment will not be discarded after the initial 30-day period, so it is critical that you pick up your equipment on time or make arrangements with Kyle Ross to store your equipment until you can pick it up.
Arrangements for delivering or shipping your device to you can be made at an additional cost. I will not be held responsible for any damage that occurs during shipping, nor will I be held responsible for any lost or stolen packages. I will make every effort to ensure your device is packaged securely and safely, but I cannot guarantee the safety of your device once it leaves my possession.
Payment
Payment for services is accepted through PayPal, all major Credit and Debit cards, and cash; checks and payment plans are not accepted. I do not require upfront payment for estimates and diagnosis, and will not ask you for a deposit unless I need to order parts and you elect to hold on to your device until parts come in, or if I need to order specialized parts for data recovery services.
Business customers are given 30 days to pay the full balance after the services are performed and may make payment via the methods above or wire transfer. Kyle Ross does not accept checks or payment plans.
Payment is due the same day the service is completed and you 1) pick up your device and determine that the issue you brought it in for has been successfully resolved or 2) your project is completed and released to you.
If payment is not made within 30 days of the service being completed, a late fee of 10% of the total balance will be added to the invoice. If payment is not made within 60 days of the service being completed, the invoice will be sent to collections and you will be responsible for any and all fees associated with collections. After 60 days, Kyle Ross reserves the right to sell your device to recoup the cost of the service.
Refunds
Kyle Ross will not, under any circumstance, issue a refund for parts of services outside the terms of the worry-free guarantee and warranty. During the limited warranty period, refunds will only be issued for labor costs and not for any parts, supplies, software, or other items purchased for your service. If a refund is issued, allow 3-5 business days for the amount to be returned to your account.
Discounts
Any discounts or coupons used will not apply to parts, supplies, or software purchased for your device and only apply to labor and diagnostic costs. Coupons must be presented, in its original form, prior to any service.
Data
(Repair and Upgrade services only)
Kyle Ross does not guarantee the security or safety of your data. While I take every precaution possible to make sure the integrity of your data is unaffected, I cannot assume liability for any lost data as a result of services performed.
If I am aware that a procedure may result in loss of data, I will inform you of the possibility, of what data may be affected, and will offer to back your data up at an additional cost. However, due to the complex nature of electronic devices, I cannot, in advance, predict what may happen to your data in every situation. I strongly encourage you to back up any important files and documents before you bring your device in for service.
Damage
(Repair and Upgrade services only)
Any and all damage to your device prior to service will be recorded. Kyle Ross is no responsible for any damage that occurs prior to service or after you receive the device after service.
If damage to your device was to occur accidentally during service that is not related to any damage already reflected on or within the device, Kyle Ross will replace the damaged parts, of equal or better value, free of charge and I will inform you immediately. Any replaced parts due to my accidental damage will be covered with the same 30-day limited warranty.
Modifications and Parts
(Repair and Upgrade services only)
Some devices, especially older or legacy devices, may be difficult to purchase new or refurbished parts for that match the original part(s). In some cases, modifications to your device may need to be completed in order to support any parts to be replaced for your device. In these circumstances, I will inform you of any modifications prior to completing service. I will make the best effort to ensure these modifications do not cause any issues with the usability and stability of your device, although I cannot guarantee there will not be any issues stemming from the modifications.
In some circumstances, used or refurbished parts available for your device may be in a different color than the original. While it will not affect the usability of your device, it may look out of place. I will confirm prior to purchasing or installing the parts if there is a difference in color, design, or the overall look and feel.
I will always prefer to use new or refurbished parts. If cost is a concern, I will entertain used, working parts for your device.
Existing Parts
(Repair and Upgrade services only)
During repair or upgrade services, existing parts may be removed from your device. Any parts that contain long-term storage or may contain your personal information will be returned to you after the service, such as hard disk drives (HDD), solid state drives (SSD), memory cards, and other storage mediums. If you wish to have the storage medium securely wiped or destroyed and recycled, please let me know.
Other non-storage parts that are damaged, unrepairable, end of life, or in good working order, will be retained and/or disposed of properly unless requested to be returned to the customer.
Cell Phone Repair
Cellular devices are intricate and delicate to repair. I will only replace the front screen and/or front glass of certain devices and currently do not perform any other services on cell phones. When replacing the front screen and/or front glass on a cellular device, you must understand the following:
- The manufacture’s warranty, if any, for your device WILL be voided.
- Any water resistant rating of your device will no longer be valid.
- Certain features of your device may not function correctly with aftermarket parts, especially on newer iPhones, such as, but not limited to, the ambient light sensor, display color adjustment (true tone), and force touch. In most cases, this does not impact the usability of the device, but I will be sure to make you aware of potential issues prior to service.
- Aftermarket parts may not be of the same quality of the original parts.
I use all the same parts used by many cell phone repair businesses, but there are limitations on quality and functionality, especially with Apple devices due to the complexity of being able to purchase original parts. If your cell phone is under warranty or has a protection plan, it’s preferred to have your device repaired at the manufacture if possible.
Right to Decline Service
While I pride myself in helping everyone, there are cases in which I may not be able to assist resolve your issues and I reserve the right to decline services at any time to any one, with or without reason. Such cases are, but not limited to:
- Unsatisfied customer that falsely accuses myself or related entities of wrong doing.
- Unable to repair the device due to excessive damage, warranty conflicts, availability of replacement parts, or requires speciality equipment that I do not have available.
- Excessive backlog of work.
- No availability to execute the service.
- Breaches of this agreement or terms by either party.
- Communication problems or failure of payment.
If I decline service, I will inform you either verbally or through written communication. If there was a deposit, it will not be refunded and your device will be returned in the same condition as it was received.